Privacy Policy Fundsup


Welcome to Fundsup B.V. (“Fundsup”). Fundsup cares about its users privacy. We treat personal data (as described in Article 4 (1) of the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 (General Data Protection Directive) (“GDPR”)) with care and do everything we can to keep such data confidential.

By using our services (“Services”) users agree with the provisions in this Privacy Statement.

This Privacy Policy may be subject to changes and updates in order to keep up with the improvements made to our Services or changes in laws and regulations. In case of any changes and updates in our Privacy Policy, users will be notified at least fourteen (14) days in advance and provided with the latest version.



Fundsup processes personal data in order to offer its users all Services, to improve Services and to make personal contact with users in case necessary. Fundsup may employ third parties for the processing of personal data.

Users agree that Fundsup processes their personal data and employs third parties for the reasons and in ways as described in this Privacy Policy. In case of the employment of third parties, Fundsup will be the controller and the third party will be the processor of the relevant personal data.

In case of any questions, remarks or complaints regarding the processing of personal data by Fundsup, users can contact the customer support team on Live Chat via the website, or email: [email protected]


Purposes of processing

Fundsup processes personal data for the following purposes:

-        to perform our Services;

-        to provide parts of the Services on our behalf;

-        to assist us in analyzing how our Services are used; and

-        to fulfil any legal obligations


The personal data

Fundsup processes the following personal data:

1.      Information a user has provided to Fundsup: information that includes amongst others name, email address, address or postal code, payment method(s), and telephone number, but also other information like account settings and preferences, provided by means of the use of the Services and the account connected to make use of the Services.

2.      Information Fundsup automatically collects: We collect information about users and their use of our Services, information regarding computer or other device used to access our Services, which information includes: a users activity on the Services, a users interactions with our messaging services; details of interactions with customer service, device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us a users general location), browser and standard web server log information and information collected via the use of cookies, web beacons and other technologies.

3.      Information obtained from third parties: Fundsup obtains information from other sources as well. Fundsup protects this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, and may include: service providers that help Fundsup determine a location based on a user’s IP address, selected partners that assist Fundsup in providing Services available on their device or with which we offer co-branded services or engage in joint marketing activities, payment service providers who provide us with updated payment method information based on their relationship with a user, online and offline data providers, from which we obtain demographic, interest based and online advertising related data and publicly-available sources.

Basis of the processing

Fundsup processes the personal data as referred to here above exclusively on the basis of the following grounds as described in Article 6 of the GDPR: consent by the user, necessity of processing for the providing of Services and/or in order to comply with legal obligations to which Fundsup is subject.


Sharing of personal data

Fundsup shares personal data with third parties when necessary for the performance of a part of the Services and/or to fulfil a legal obligation and otherwise in the event the same is in accordance with the purposes of processing of data. For example, Fundsup may share personal data with third parties to monitor and analyze that data.

In order to guarantee that the third parties contracted by Fundsup will treat personal data with at least the same care and confidentiality, Fundsup enters into a processing agreement with such third parties.


Security of personal data

Fundsup works hard to protect personal data from unauthorised access, alteration, disclosure or destruction. In order to achieve this, Fundsup takes appropriate technical and organisational measures that comply with the GDPR.

Fundsup shall ensure that personal data is stored securely using latest software that is kept up-to-date; access to personal data shall be limited to personnel who need access and appropriate security are in place to avoid unauthorised sharing of information. Fundsup has an appropriate disaster recovery solution and has a regular strategy to backup its data.

In the event of a security breach leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data,  Fundsup shall assess the risk to people’s rights and if appropriate report this breach to the ICO.

Fundsup makes use of social media such as Google and LinkedIn. Those social media providers may process personal data for their own purposes. Fundsup is not responsible for the processing of the personal data by those media. When using a third party as described above, Fundsup will enter into a processing agreement in order to ensure that this third party will guarantee the safety standards of Fundsup.

Retainment period

Fundsup retains personal data only for as long as is needed for legitimate business purposes (see chapter “Purposes of processing”) or fulfilment of a legal obligation.

A user’s rights

Users have the following rights regarding their own personal data:

1.      transparency and information regarding their personal data;

2.      access to their personal data;

3.      rectification or completion of their personal data;

4.      data portability;

5.      erasure of their personal data;

6.      restriction of processing of their personal data;

7.      object to the processing of their personal data.

Any request to information, access, rectification, completion, portability, erasure, restriction of processing or objection to the processing of personal data can be send to Fundsup, using the contact information below. A user will receive a response within four (4) weeks.

There might be circumstances under which Fundsup is legally not allowed to meet a users request. In such case, Fundsup will notify the user within four (4) weeks.

In order to validate a user’s personality, the users should attach a photo copy of its passport (without photo and social security number) to its request or objection letter. Fundsup only takes into account requests regarding the personal data of the requestor.

Contact information:

Fundsup Customer Support Team, [email protected],        

Social Media

Fundsup makes use tools from social media platforms for login and sharing purposes; these include but are not limited to LinkedIn, Twitter, Facebook, Google, Crunchbase.  Those media may process personal data for their own purposes. Fundsup is not responsible for the processing of the personal data by those media.

Statistics and cookies

Fundsup keeps track of user data of its website for statistical purposes. Such data is anonymous and Fundsup does not sell this information to third parties.

In order to improve the experience of our Services we use cookies. A cookie is a simple text file that is stored on a users computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to a user's web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Cookies help provide capabilities such as remembering a user’s logged in status and analysis of usage to improve the user’s experience. A user can remove the Fundsup cookies, although it will lessen the experience of using our Services.


Website & Application Cookies  


Data Collected


Shared with

Retention of Data

Cloudflare (__cfduid)

HTTP Web Traffic

Used by the content network, Cloudflare, to identify trusted web traffic.

Cloudflare (US)

1 Year


(intercom-id-cupdqgjk )

HTTP Web Traffic


Intercom (US)

270 Days


Performance & Functionality Cookies


Data Collected


Shared with

Retention of Data

Google (_gid)

HTTP Traffic

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Google (US)

1 Day

Google (_gat )

HTTP Traffic

Used by Google Analytics to throttle request rate

Google (US)

1 Day


HTTP traffic

Preserves user session state across page requests.




Analytics & Customization Cookies


Data Collected


Shared with

Retention of Data

Google Analytics (_ga)

HTTP Traffic

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Google (US)

2 Years

Hotjar (_hjIncludedInSample)

HTTP Traffic

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Hotjar (US)

1 Year


Advertising Cookies


Data Collected


Shared with

Retention of Data

Google Add Words (ads/ga-audiences)

HTTP Traffic

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Google (US)

Browser Session


Social Media Buttons


We use plugins on our website from social media networks such as Facebook, LinkedIn and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you, unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.


We do not have any influence over which data these providers collect from you and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.


Web Beacons


Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time including web beacons (sometimes called tracking pixels or ‘clear gifs’). These are tiny graphic files that contain a unique identifier that enable us to recognize when someone has visited one of our services including both website, mobile application, and email notification. This allows us to monitor the traffic patterns of users from one page or product to another, communicate with cookies, and to understand whether you have come to our website from an online advertisement. This can also be used to monitor and improve site performance or measure the success of email campaigns. In many instances these technologies are reliant on cookies to function properly and so declining cookies may impair their function, and experience of the application.


How can I control cookies?


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.


In addition, most advertising networks offer you a way to opt out of targeted advertising. You can find more information at  



In case of any questions or remarks, please contact us at [email protected]


Fundsup B.V.

Binnen Wieringerstraat 5

Amsterdam NL 1013 EA