Support FAQ

Information and advice from the Fundsup Team

  • Investors
  • Founders

General

To join Fundsup you have to download and register in the Fundsup mobile application. (available in the Apple Store or Android Play Store)

After registration you need to complete a questionnaire which will be used by our admission team to verify your application.

After final approval you will receive a notification to set your discovery settings to get access to the ventures on Fundsup. 

Investors that we approve to the community are what we call “smart capital investors”. These are investors who are willing and capable to invest not just money but also network and knowledge in early stage companies (Seed to Series A). 

Our investors range from experienced Business Angels to Venture Capitalists to any type of person who has accumulated wealth, also called “High Net Worth Individuals” (HNWI). Our product aims to educate users who are both established and new to early stage investing in startups. 

There is a lot of inefficiency in fundraising/investing. Founders generally pitch everyone and have a hard time finding the right, relevant investor for their business which slows down innovation. Investors typically have irrelevant or inadequate deal flow and lose interest and precious time. 

Fundsup removes the friction from early-stage fundraising & investing by verifying and actively monitoring our investor/founder network.

No, unlike traditional deal consultants, Fundsup does not take any commission from the capital that you invest with the connections you meet through the Fundsup network. Fundsup does not take stakes in startups on its platform either.

We advise all early-stage companies looking for growth capital ranging from seed to series-A, to consider improving the speed and efficiency of their networking/fundraising process by activating a profile on Fundsup.

All published companies have been qualified and verified by Fundsup or Fundsup qualified partners.

Fundsup started in the Benelux in 2018 and currently serves startups & scale-ups headquartered in Europe.

Fundsup offers a subscription for both founders and investors. View our detailed pricing model here.

Fundsup focuses only on making the right introductions and does not get involved in the deal execution. Fundsup therefore does not take any commissions or equity.

Investor accounts registered on Fundsup are strictly private accounts. No one has access to your profile other than yourself until you decide to take the next step by actively connecting with a founder.

Read more about privacy in our Privacy Policy.

Yes, Once you have registered in the Fundsup app and your accout has been approved you will be able to use the Fundsup Web.

Profile & Account

To update your profile

  1. Open the application on your mobile phone
  2. Click in the Menu icon in the top left corner and select Profile
  3. Click on Edit in the top right corner and start updating your personal details.
  4. Once you are finished, click on Done in the top right corner to save the changes.
  1. If you forgot your password, open the application on your mobile phone.
  2. Type in your email address that you used for registration and click next. 
  3. Click on “Forgot your password?”. 
  4. You will receive an email with a link that will allow you to reset your password.
  5. Once you are done, you can log back into the app with your new password. 

If you would like to delete your profile please follow the next steps:

  1. Open the Fundsup app and open the Menu.
  2. Select Profile
  3. Scroll to the bottom and select delete account. 

NOTE: all your data will be removed instantly and connected founders will be informed.

 

General

It’s our mission to increase your chance to find the most relevant investor for your venture. This is why our admission team carefully screens every new Fundsup investor member manually to prevent service provides and ghost investors with wrong intentions from waisting your valuable time. 

Fundsup’s investor network is rapidly expanding on a daily basis currently serving 1200+ verified, private and institutional investor members mainly from The Netherlands, Belgium, Switzerland and Germany with an increasing amount of interest from investors outside of Europe.

If you’re looking for funding to accelerate the growth of your business, you’re looking to make a return on investment and have a solid plan to present your strategy then you’re suitable.

Our private – and institutional investors look at all stages of business across all sectors from start-ups to scale-ups and are for the most part interested in equity deals.

 

No, Fundsup values it’s unbiased position as a broker in connections and does not take any commission. Our business model is a premium subscription for both startups and investors.

Feel free to send us an update when you’ve had funding secured trough using Fundsup!

The best time to start working on your funding pipeline and generating interest from investors – is when you don’t need it anytime soon.

If you need funding in the upcoming 2 years, we advise you to start your profile and grow your investor network before you need funding.

The Fundsup iOS/Android app is available for investors only. Founders and registered team members have the ability to access their profile on their mobile devices (mobile responsive).

Our team is available during business hours 9:00 – 18:00 CET, Monday – Friday. 

You can contact our team at [email protected]o or you can chat directly to us on our website, via the chat icon in the bottom right hand corner. 

Profile & Account

Before your pitch is published your profile needs to be verified by either the Fundsup admission team or an associated Fundsup Partner. 

Please keep in mind the admissions team is mainly looking for a quality pitch deck, complete picture of your registered team members and your company details (depending on your company stage). After you have completed all necessary information and submit your profile for publication, your application will be screened and approved/rejected. After approval your profile will be published instantly.

From our feedback sessions with investors, we have learned the founding team is the element that drives business progress forward and in the right directions. Investors are always interested in ‘meeting’ the people behind the idea, investigating their background and skills relevant to the business model.  

All in all, the team is one of the most important factors to a company’s success. Because of this we highly advise you to invite your founding/executive team members. Team members will be able to collaborate with you to further finetune your pitch and keep your data up-to-date.

A pitch deck is considered to be a fundamental document to present to investors, it enables them to provide a quick evaluation of the company. We require founders to share their pitch deck to enable a very basic due diligence for the typical Fundsup investor user. 

Don’t worry – your data is secure and your information will not be viewable in the public domain. We only allow approved investors to view your pitch deck. Each investor who applies to join the Fundsup platform is screened for their professional background and investment strategy. 

Please note that we are compliant with the new GDPR rules and regulations, to read more about how we protect your data, please refer to our Privacy and Terms

You applied for approval but haven’t received a confirmation email? Sorry about that! Let us know by sending an email to [email protected] . 

You can also chat with us directly on our website. Make sure to provide the email address you used for the registration. We will look into your case and solve it as soon as possible.

You can edit your profile at anytime, even if your profile is already published and live.

The information will be instantly shown to investors as soon as the edited field has been saved.

  1. Open your browser to the fundsup.co website
  2. Type in your email address that you used for registration and click Then click on “Forgot your password?”. 
  3. You will receive an email with a link that will allow you to reset your password.
  4. After resetting your password you will land directly in the Fundsup member dashboard. 

If you are logged into your account you can change your password by:

  1. If you want to change your password, log into the Fundsup website
  2. Click on your Profile Image on the top Navbar.
  3. Select Settings, here you can find the area to change your password.

First you need to decide, do you want to delete a company account or a personal account?

Remove a Company Profile 

  1. If you want to remove your company profile, first log into the web platform. 
  2. Click on your name on the Top Navigation Bar, and select Settings.
  3. Scroll down and click on the button Delete My Profile.
  4. If you are an Admin of your company, you will be removing your entire account including all team member profiles attached to your account. 
  5. If you are not an Admin – you will only be able to remove your personal profile. 
  6. If you are an Admin and want to remove just your profile, first you must transfer the Admin rights to another member of your team, and then remove your own account. 

Fundraising

All investors registered on Fundsup must be professional and serious about investing in early stage companies, and therefore familiar with the risk associated with that kind of investment. 

We find the Fundsup model to be most attractive to private investors who lack access to quality deal flow.

Fundsup’s investor network is rapidly expanding on a daily basis currently serving 700+ screened & active private and institutional investor members primarily from the Benelux with an increasing interest from investors globally.

If you might have a complaint concerning an investor member please let us know by sending an e-mail to [email protected]

Your Fundsup Score determines the position of your company in the dealflow to make sure we offer relevant, and quality deal flow to our investor members.

The Fundsup Score is our magic sauce and crunched behind the scenes. It includes your traction with investors, profile strength and engagement (profile updates, response time etc.. 

To increase/maintain your Fundsup Score make sure your profile strength is near 100%, updated on a regular basis and your response time to interested investors stays within 24 hours.

Note: Your Fundsup Score recalculates everyday at 3:00 AM UTC.

We maintain a thorough approval process for each investor interested in accessing the Fundsup network. This way, as a founder, you can rest assured your company’s overview and pitch deck is only viewable by verified members.

Besides that we don’t ask you to disclose every detail of your company but ask you to share enough information to trigger and inspire investors to reach out and connect.

As investors value their discretion there is no possibility to perform outreach to investors on the platform. It is a dance, you must wait for them to connect with you. This also prevents you wasting your time on so called ‘ghost investors’.

You can encourage them to contact you by keeping your profile up-to-date by updating your profile regularly especially the fields in the progress and metrics section.

Note that investors who bookmark your company will receive (push) notifications on your progress which could lead to new connections.

No, it is not possible to see investor list as private investors value their discretion. If you are interested in finding out more about our institutional investor community, have a look at our experience and network as Capital On Stage. This a community we have developed over years of running matchmaking events around Europe and who have been invited to trial the first version of Fundsup.

No, Fundsup does not take part in further conversations and meetings with investors, we are merely your match-maker.

However, if you are looking for advice – let us know by writing to [email protected] – we are always happy to help with any questions, or concerns where possible.

This depends on entirely on you and the investor(s) that get in touch with you, however industry standard is typically three-six months. As we aim to work faster and more efficiently than what’s already out there, we have built Fundsup to deliver fast and successful connectivity through data-driven matchmaking.